Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business and automate business processes in multiple areas of the organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
WebBoard Knowledge Base offers a community based knowledge management software platform for collecting and organizing a group's information and content. Collect, manage and search unlimited amounts of information, documents, photos, or other content. Enhance online support with sticky posts, FAQs, and search clouds. Secure document sharing and checkout system. Create self-evaluation and self-managing community with user feedback and rating system.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
Do your customer stop you in the hall to request support? Are you having trouble keeping track of all your IT knowledge? Streamline your IT service desk and knowledge management process with IssueTrak. IssueTrak's 100% Web based solution allows your IT help desk to run efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction. IssueTrak has proven effective in large and small companies around the world as a platform for a successful service desk.
Process Mapping - TaskMap has been designed to meet the growing demand for a simple, affordable way to document and implement processes. Previous methods of process mapping (flowcharts, swim lanes, etc) have been unable to present enough detail to properly convey every step of a process. Process maps created with TaskMap allow for details regarding individual tasks (responsible roles, guidelines, resources, time, sub-processes, etc) to be presented on every task in a neatly organized manner.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
The Ovitas knowledge management solution lets users find what they are looking for, even if they do not know exact terminology or search syntax. Information from multiple repositories and in virtually any document or data format can be incorporated into a "virtual repository" - a single point of access with no need to migrate data or modify documents.
Inmagic Presto represents a fundamentally new approach to information and knowledge management by tightly integrating, into a single environment, a knowledge repository, information search, access and discovery tools and the wisdom of the community. Inmagic Presto's unique approach yields an ideal application platform for integrating top down vetted information with bottom-up social knowledge to address an organizations most critical initiatives that span functional groups.
All-in-one: Web Portal, Content Management, Document Management, Learning Management, Online Community, Knowledge Management, Single Sign-on Capability, Email, Collaboration.
BoxesOS v 3.0 is designed to maximize communication, collaboration and functionality for key stakeholder groups (senior management, employees, clients, partners, vendors and many more ) providing secure Internet-enabled integration to the enterprises ERP, administration operating systems and accounting solutions.
For Lotus Notes/Domino users: SWING DocPublisher lets you easily organize, publish, and maintain online documentation, such as policies and procedures, work instructions and knowledge bases. Turn your documentation (.doc) into e-manuals (.html) for company intranets or the Internet.
Use your Noodle!
Noodle provides a wide array of functionality for a single corporate portal solution. Wiki Pages & Portals, Manage People & Groups, Create Forms & Databases, Start an enterprise social network, Use Instant Messaging within the enterprise.
Noodle is an enterprise application.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
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Vendor Management Software at FilesLand Vendor Management Software - Simple Start Business Software, Vendor Organizer ... is a flexible vendor and supplier management software for Windows users. ... http://www.filesland.com/software/vendor-management.html
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Guide to Knowledge Management Software: Vendor Management
Use vendor management software to get the edge for your business By Lori Carver
Vendor management software varies widely depending on what services your firm offers as well as what specific needs best suit your company. Your computer operating system comes into play as you will need software that works with your present system or you will have to upgrade the entire system to fit the software. Make sure that the software is network-ready for multiple sharing over departments and branches.
Many software systems will contain information that you do not need so don't pay for options that don't work for you. Select a software system that will grow with your institution. Alternatively, upgrading your present software with new functions may be the best option if you have a system that is already working for you. Look for these features when choosing knowledge management software: vendor management:
1. Purchase the vendor management systems that are right for your institution.
2. Work with vendor management solutions you already use.
3. Find help with vendor management system through customer service support.
Action Steps
The best contacts and resources to help you get it done
Locate online vendor management software providers with programs you can use
Software programs come in all shapes and sizes and there is a price tag that goes with that. Check the features of the software you are considering and purchase what your institution needs.
I recommend: Netsuite offers a host of programs designed to work in cooperation with your vendors. Your vendor has access to transaction histories so he can provide the product you need in the right amount, based on past buying records. Prima Soft offers Vendor Organizer Deluxe, which you can try free for 45 days. This software works well for novices because of its intuitive features, but pros will enjoy working with it also because of its ease of use.
Choose vendor management software solutions updates to the system already in place
If your present software is working for you consider upgrading it to add a few features that you need instead of replacing the entire system. There may be a small charge to upgrade but this would be minimal compared to replacing the entire system. Find out if the new necessary features are available with your present software. Alternatively, choose a software program that adds these features but integrates with the program in place.
I recommend: Infor offers vendor management software that integrates with purchase order entries to eliminate duplicate entry between systems. Type in the information once and it populates into all appropriate fields in the system. Aestiva provides vendor request software that approves and manages vendor approval processes. Use it from any computer as it integrates with your system.
Select suppliers of vendor management software that has live customer support
The best software in the world is no good to you if you cannot reach someone to answer questions when that need arises. Software has an online guide but sometimes that is not enough when you run into a difficulty. Choose software systems with live customer support features to get the most out of program.
I recommend: EC Sourcing Group provides vendor management software that effectively organizes all vendor information in one place so you can easily access and review the necessary information. Contact them by phone, fax or email. EBid offers comprehensive tools to pre-qualify vendors then manage your vendor contracts all from one software service. Contact them by phone or fill out the online form for non-urgent questions.
Tips & Tactics
Helpful advice for making the most of this Guide
When purchasing your knowledge management software: vendor management, consider purchasing other business software programs at the same time. Many companies offer a discount for multiple purchases.
Guide to Knowledge Management Software: Vendor Management
By Lori Carver
Management
User Rating
8.0 out of 10
Use vendor management software to get the edge for your business.
Vendor management software varies widely depending on what services your firm offers as well as what specific needs best suit your company. Your computer operating system comes into play as you will need software that works with your present system or you will have to upgrade the entire system to fit the software. Make sure that the software is network-ready for multiple sharing over departments and branches.Many software systems ...
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Your choices for knowledge management solutions by business size (number of employees) include small business (0-100), mid-sized business (101-2500) and enterprise business (more than 2500).
For small business (0-100) knowledge management solutions, a simple customer relationship management suite is a good start.
A mid-sized business (101-2500) is more likely to deploy customer portals and use vendor management features in knowledge management software systems.
For an enterprise business (more than 2500), knowledge management systems can help organize reams of technical and customer data for internal and external use.
Your applications choices for knowledge management systems include corporate information management, customer support, employee training, help desk and vendor management.
Keep on top of company-wide data, like human resource policies and departmental directories, with corporate information management tools.
Customer support, particularly using call centers, implies ready access to customer data, order information and warranty details using customer support software.
Given the widespread use of computers with Internet connections, employee training software using e-learning is increasingly effective.
Track customer or employee technical issues using help desk management software as part of your knowledge management solutions.
Vendor management software can make your relationships with suppliers visible to all departments, depending on levels and need to know.
Choose knowledge management software systems by platform type, web-based or desktop.
Web-based software, also called online knowledge management software, is accessible from any computer via an Internet connection and can trim your IT budget and eliminate the need for in-house installations and troubleshooting.
Desktop software is cheaper if you can buy enough licenses and already have the IT infrastructure and staff to service knowledge management software applications.
Your choices for knowledge management solutions features include article publishing and editing, customer portals, knowledge database search, role management and multiple licenses. Also, check for a demo available.
Keep your organization learning by using knowledge management software systems that allow collaborative article publishing and editing.
Customer portals in knowledge management software systems give clients access to their orders and the means to resolve billing issues. Companies have gained tremendous savings through an automated customer portal feature.
Collective experience can be organized over time and retrieved quickly with knowledge management databases systems that include knowledge database search.
Role management allows an administrator to set levels of access to knowledge management software systems, protecting some data from being accessed or modified except by qualified officers.
Multiple licenses will let many people in your company access your knowledge management products from several computers.
See if there is a demo available. Normally, a knowledge management software demo allows you to try all the features for 30 to 60 days.
Locate online vendor management software providers with programs you can use
Software programs come in all shapes and sizes and there is a price tag that goes with that. Check the features of the software you are considering and purchase what your institution needs.
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