Web-based help desk and asset management tool with self-service, knowledge base, purchase and contracts management.
www.servicedeskplus.com
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See Intel® vPro™ Hardware Based Technology in action View Demo Now!
www.intel.com
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My Rating
Web-based IT Help Desk with Asset Mgmt. Free version too. Try Now!
www.ServiceDeskPlus.com
Identify, manage, report & solve IT issues. Try new demo experience.
www.NumaraSoftware.com/Track-It!
2008 Top 10 Help Desk Software Rankings. Download Free Report Now.
Business-Software.com/Help-Desk
Integrated web-based service desk. Bill time, track tickets. See demo!
www.ConnectWise.com
Increase Efficiency w/ Skill Based Routing & Easy To Use GUI. Try Free
www.Contactual.com
Free Quotes/Demos - Multiple Firms Compare Solutions-Save Time & Money
HelpDesk.BuyerZone.com
Web based Help Desk software. Start at $240. Try online demo.
PolarSoftware.com/HelpDeskSoftware
Complete & Affordable IT Help Desk! Free evaluation for 30 days.
www.alloy-software.com
Provider of online resources to assist call center managers and engineers involved in call centre design.
www.ansapoint.com
Bomgar PC remote control software gives your IT help desk secure remote desktop access to all your systems through corporate firewalls and with no pre-installed software on the remote desktop.
www.bomgar.com
BugAware provides help desk software features that allow teams of support staff to share a queue of incoming tasks. BugAware will keep your clients notified of the progress of their requests and will enable your teams to keep on top of your help...
www.bugaware.com
Manage customer relationships with our CRM technology software solutions and helpdesk software.
www.crmworks.co.uk
Project Management Software with Help Desk - TeamHeadquarters by Entry Software Corporation provides an XML web based solution for project portfolio, helpdesk, document and team management.
www.entry.com
We are a successful, profitable, and growing provider of remotely hosted help desk software and have helped hundreds of businesses use our solution to address their unique support challenges.
www.exdesk.com
Help desk software and information resource and portal.
www.help-desk-world.com
Helpdesk Pilot is a professional Help Desk Software for small and medium business. Web based help desk software powered by PHP, MySQL and MS SQL. Knowledge Base and LDAP plugin enabled.
www.helpdeskpilot.com
Systems development and management consulting enterprise offering software tools and specializing in call center management.
www.ifsol.com
Sysaid by Ilient is a package of help desk software tools for IT professionals.
www.ilient.com
See Intel® vPro™ Hardware Based Technology in action View Demo Now!
www.intel.com
IssueTrak offers customizable web based help desk software and customer support software solutions for IT help desk, help desk ticket tracking, customer relationship, and service management.
www.issuetrak.com
Provider of scalable and integrated web-based customer care and customer interaction management solution with expertise in online and traditional call center technologies.
www.melita.com
Offering customizable web-based help desk & support software products for customer relationship and service management.
www.parature.com
100% web-based help desk solution that includes call logging, tracking and escalation, knowledgebase, asset management, reporting and more.
www.revelationhelpdesk.com
We offer two product lines: Serio HelpDesk for smaller workgroups, and Serio Service Desk for companies interested in ITSM best practice.
www.seriosoft.com
Web-based help desk and asset management tool with self-service, knowledge base, purchase and contracts management.
www.servicedeskplus.com
Soffront Help Desk is the most matured help desk software in the industry for the mid-size businesses. Soffront Help Desk Software integrates with Sales and Marketing automation, and knowledge management software.
www.soffront.com
IT service management provider offering service desk software including ITIL and ITSM helpdesk solutions
www.sunrisesoftware.co.uk
Hornbill Supportworks: help desk software and IT service management (ITIL) software solutions.
www.support-works.com
WonderDesk s help desk software features call center management, support and tracking software that will keep your customers satisfied.
www.wonderdesk.com
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Web-based IT Help Desk with Asset Mgmt. Free version too. Try Now!
www.ServiceDeskPlus.com
Identify, manage, report & solve IT issues. Try new demo experience.
www.NumaraSoftware.com/Track-It!
Guide to Help Desk Software
Using computer help desk software to your advantage |
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Benefits of Help Desk Software
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The top three ways to best utilize customer help desk software are to:
1. Provide an FAQ (frequently asked questions) function somewhere within the software help desk.
2. Provide a quick response by tracking web based help desk tickets.
3. Offer your customers the option of interactive self-service through the web based help desk software.
Action Steps
The best contacts and resources to help you get it done
Customize your software help desk to your company's needs
Your online help desk software solution should be customized to your business - from appearance to language options. Don't forget the now-standard FAQ link for your site for immediate answers to the most common queries.
I recommend:
Visit Revelation for their 100% web based help desk software solution where you can choose the features you want, and pay only for what you need. Review the many help desk software options offered within BridgeTrak Suite through Windows or web based help desk software, which include a user-friendly production environment, customizable email templates, customized screen layouts and views, and more.
Automate customer service through web based help desk software
Provide your customers with web based help desk software solutions for immediate, automated responses to their inquiries or comments, especially if they're experiencing a service or product problem. Through your FAQs and other troubleshooting Web based help desk software features, your customer can help himself find the answer... while your company gets the credit for it.
I recommend:
For a great portal of all things computer help desk related, check out the extensive software (help desk) directories at Helpdesk.com. Check out Numara's100% web based help desk software (Track-It! or FootPrints) for advanced call tracking, problem resolution, and employee/customer self-help access.
Help your employees serve customers through help desk software
Your software help desk system should help (not hinder) your employees to serve customers as expediently as possible. If it doesn't, then it's probably time to look at adding new features to your existing help desk software, or switching to a different computer help desk software provider.
I recommend:
HelpSpot calls itself a 'help desk software solution that covers all the bases,' and they're not kidding: This web based help desk portal helps your support employees manage requests from many sources, offers a modern user interface and reporting and more.
Find help desk software with a range of features
The best help desk software is one that gives you many features, including package tracking, order history checking, payment history, payment due dates and more.
I recommend:
Netsuite's NetCommerce offers 'round the clock self-service for your customers to check their order histories, payments, and shipping status, or post trouble tickets online 24/7.
Tips & Tactics
Helpful advice for making the most of this Guide- Know your options: Look for computer help desk software that gives you choices on everything from licensing levels, and fee schedules, to appearance, depending on your organization.
- Find adjustable help desk solutions: Many help desk software solutions are designed to grow with your company's ongoing computer help desk needs.
- Sample it first: Many web based help desk software providers allow you a free trial before you commit to their program - a great way to try before you buy.
- Check out their help desk: You, too, need a help desk software vendor with a reputable and useful support system in case of a service interruption or other problem.
- Integration is key: Find help desk software that will easily integrate with your organization's existing systems.
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